Responsible Gaming
at fa111

18+ Age Restriction

fa111 strictly prohibits participation by anyone under the age of 18. Gambling is an adult activity, and fa111 takes its responsibility to prevent underage access with the utmost seriousness. This policy applies to every player in Bangladesh and any other jurisdiction from which the fa111 platform is accessed.

Age Verification Process

During registration, all players are required to confirm that they are aged 18 or above by checking a mandatory declaration. This declaration is legally binding. Following registration, fa111 may request documentary proof of age at any point — particularly before processing a first withdrawal or when account activity triggers our internal risk flags.

Accepted documents for age verification include a valid National Identity Card (NID), passport, or driving licence. Where a player cannot provide satisfactory proof of age, fa111 reserves the right to suspend the account and withhold any funds pending investigation.

Consequences of Providing False Age Information

Any player found to have misrepresented their age during registration will have their account closed immediately. Any winnings accumulated while the account was active will be forfeited. fa111 may report such cases to the relevant authorities. These measures exist not to penalise players, but to fulfil fa111's commitment to a safe and legal gaming environment for the Bangladesh community.

Recognising Problem Gambling

For the vast majority of fa111 players, gambling is a recreational hobby — a way to enjoy cricket betting during the BPL season, spin the reels on a favourite slot, or test their strategy at the Texas Hold'em tables. However, fa111 acknowledges that a small number of players may develop a problematic relationship with gambling, and early recognition is the most effective form of protection.

Warning Signs to Watch For

The following behaviours may indicate that gambling is moving from entertainment into something more serious. Ask yourself honestly whether any of the following apply to you:

If you answered "yes" to two or more of these questions, we strongly encourage you to take a break using our time-out feature, set tighter deposit limits, or contact our support team to discuss self-exclusion options. There is no shame in seeking help — fa111 is here to support you, not to judge you.

Responsible Gaming Tools

fa111 provides a suite of responsible gaming tools built directly into the player account dashboard. These tools are free to use, take effect quickly, and are designed to give you meaningful, practical control over your gambling behaviour. All tools can be accessed by logging in to your account and navigating to the Responsible Gaming section of your profile settings.

All limit reductions take effect immediately upon saving. Limit increases, however, are subject to a mandatory 24-hour cooling-off period before they come into force — this deliberate delay is designed to prevent impulsive decisions made during an active gaming session.

Deposit & Loss Limits

One of the most effective ways to manage your gambling spend is to set firm, pre-committed deposit and loss limits. fa111 makes this straightforward through the account dashboard, supporting limits across three time frames: daily, weekly, and monthly.

How Deposit Limits Work

A deposit limit restricts the total amount you can transfer into your fa111 account within the chosen time period. For example, if you set a daily deposit limit of ৳2,000, the platform will decline any deposit attempt that would take your total deposits for that calendar day above ৳2,000 — regardless of the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer).

How Loss Limits Work

A loss limit caps the net amount you can lose within a defined period. When your cumulative net losses reach the limit you have set, your account is automatically paused for the remainder of that period. You retain access to your account balance, and any pending withdrawals will continue to be processed — but you cannot place further bets or make further deposits until the limit period resets.

Setting and Adjusting Limits

• 1Log in to your fa111 account and go to Account Settings.
• 2Select the Responsible Gaming tab in the settings menu.
• 3Choose Deposit Limit or Loss Limit from the available tools.
• 4Enter your preferred limit amount in BDT (Bangladeshi Taka) and select the time period.
• 5Click Save. Reductions apply immediately; increases require a 24-hour waiting period.

Self-Exclusion

Self-exclusion is a formal, binding arrangement between you and fa111 through which you request that your access to the platform be suspended for a defined period. It is the most robust responsible gaming tool available, and fa111 encourages any player who feels their gambling is becoming problematic to use it without hesitation.

Available Self-Exclusion Periods

• 6 months — a firm short-term break with no early re-opening option.
• 1 year — a longer break recommended for players who have identified a pattern of concern.
• 5 years — a serious long-term measure for players who need extended distance from gambling.
• Permanent / Indefinite — a permanent closure of the account. This cannot be reversed. Players who opt for permanent self-exclusion may request a final account balance withdrawal before closure is completed.

What Happens During Self-Exclusion

Once a self-exclusion is activated, the following measures are applied immediately and without exception:

• Your account login is suspended — you cannot access games, sports betting, or your balance during the exclusion period.
• All promotional emails, SMS notifications, and bonus communications are halted.
• Any active bonuses are cancelled. Unused bonus funds are removed from the account.
• Pending withdrawals of verified real-money funds continue to be processed to your registered payment method.
• Your account data is retained securely in accordance with our Privacy Policy, but is not used for any active marketing purpose.

How to Request Self-Exclusion

• 1Go to Account Settings and select the Responsible Gaming tab.
• 2Choose Self-Exclusion and select your preferred exclusion period.
• 3Confirm your decision. The exclusion takes effect within 24 hours.
• 4Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your chosen period. Our team will process this within 24 hours.

Time-Out & Cool-Off

Not every situation calls for a full self-exclusion. Sometimes a short, structured break is all that is needed to reset perspective and return to a healthy relationship with gambling. fa111's time-out and cool-off features are designed for exactly this purpose.

Cool-Off Period

A cool-off period is a temporary account pause of 24 hours, 7 days, or 30 days. During a cool-off period, your account is suspended in the same way as a self-exclusion — you cannot log in, place bets, or make deposits. However, unlike a full self-exclusion, a cool-off period ends automatically when the chosen duration expires, and you can then choose to reactivate your account.

Cool-off periods are ideal for situations such as: you have had a losing session and feel the urge to chase losses; you have been playing for longer than intended and want to enforce a break; or you are going through a stressful period in life (such as Ramadan commitments, exam season, or a family event) and want to pause your account without the formality of self-exclusion.

Session Time Reminders

Even within an active session, fa111 provides on-screen time reminders. You can configure these to appear at 30-minute, 1-hour, or 2-hour intervals. When the reminder appears, the game pauses briefly and you are shown your session duration and net profit or loss for the session. You can then choose to continue, end the session, or activate a cool-off period immediately.

Reality Check Notifications

At regular intervals set by you, fa111 can display a reality check pop-up that shows you how long you have been playing in the current session and the total amount wagered since you logged in. These notifications are delivered in a clear, non-alarming format — their purpose is to keep you informed, not to create anxiety. Many players find these prompts helpful for staying within a pre-set entertainment budget, particularly during long cricket betting sessions or extended slot play.

Support & Resources

If you are concerned about your own gambling or the gambling behaviour of someone close to you, fa111's support team is your first point of contact. Our responsible gaming specialists are trained to listen without judgement and to help you identify the tools and steps best suited to your situation.

Contacting fa111's Support Team

The fa111 responsible gaming support channel is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6). All conversations are treated with strict confidentiality and are handled by trained support staff — not automated bots.

• Email: [email protected] (subject: "Responsible Gaming Support")
• Response time: Within 2 hours for responsible gaming emails, around the clock.
• Language: English-speaking support, familiar with the Bangladesh market and local context.

What to Expect When You Contact Us

When you reach out to our responsible gaming team, a specialist will review your account activity, discuss your concerns with you, and propose a personalised set of actions. These may include adjusting your deposit limits, activating a cool-off period, initiating self-exclusion, or simply providing information and reassurance. You will never be pressured to continue playing or to decline a protective measure.

Guidance for Family Members and Friends

If you are worried about a family member or friend who uses fa111, you can also contact our support team. While we are unable to share account-specific information with third parties due to our Privacy Policy, our team can provide general guidance on how to approach a conversation about gambling with a loved one, and on what steps a player themselves can take to seek help.

Parental Controls

fa111 urges all players who share a device or household with minors to take proactive steps to prevent children from accessing the fa111 platform. While fa111 operates strict age verification at the account level, parents and guardians share responsibility for ensuring that gambling websites are not accessible to children through shared devices.

Steps to Protect Minors at Home

• Never save your fa111 login credentials in a browser that is also used by children.
• Enable password protection or PIN locks on devices that have the fa111 website bookmarked or cached.
• Use parental control software on shared family devices to restrict access to gambling-related websites. Many Bangladeshi internet service providers and mobile carriers offer parental filtering features.
• Log out of your fa111 account fully after every session, especially on shared smartphones or tablets.
• Keep your account password, bKash/Nagad credentials, and any related authentication codes private and away from children.

Reporting Suspected Underage Access

If you suspect that a minor has accessed or attempted to access the fa111 platform using another person's credentials, please report this to [email protected] immediately. fa111 will investigate promptly and take all necessary action to secure the account and prevent further underage access. Confirmed cases of underage account usage will result in account suspension and, where appropriate, engagement with law enforcement.