fa111 Privacy Policy

1 Information We Collect

fa111 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and in limited circumstances from trusted third-party sources such as payment providers and identity verification services. The categories of data we collect are described below.

1.1 Registration and Account Data

When you create an fa111 account, we collect the following information:

• Full legal name (as it appears on your government-issued identification document).
• Date of birth (used for age verification — the platform is strictly 18+).
• Email address and Bangladesh mobile phone number.
• Username and hashed password (we never store passwords in plain text).
• Residential address in Bangladesh (city, district, and postcode).
• Preferred payment method(s) and associated account identifiers (e.g., bKash registered number).

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of:

• Government-issued photo ID: National Identity Card (NID), passport, or driving licence.
• Proof of address: utility bill, bank statement, or official correspondence dated within the last three months.
• Proof of payment method: screenshot or statement showing the mobile financial service account (bKash, Nagad, Rocket, or Upay) is registered in your name.

KYC documents are stored securely and used exclusively for identity verification and fraud prevention purposes. They are not used for marketing, analytics, or any other commercial purpose.

1.3 Transaction and Gaming Data

We record all financial and gaming activity associated with your account, including:

• Deposit and withdrawal amounts, dates, and payment method references.
• Bonus claims, wagering activity, and bonus completion records.
• Game history: titles played, bet amounts, outcomes, and session durations.
• Sports betting records: markets selected, odds accepted, and settlement outcomes.

This data is used for account management, dispute resolution, responsible gaming monitoring, and compliance with any applicable financial reporting obligations.

1.4 Technical and Device Data

When you access fa111.vip, our servers and analytics systems automatically collect certain technical data:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths.
• Referring URL (the page or search result that directed you to fa111.vip).
• Session start and end timestamps in Bangladesh Standard Time (BST, UTC+6).

1.5 Communications Data

If you contact our support team — by email, live chat, or any other channel — we retain records of those communications, including the content of your messages and any attachments or screenshots you provide. This data is used to resolve your query, improve our service quality, and as a reference in the event of a later dispute.

2 How We Use Your Data

fa111 processes your personal data only for clearly defined and legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Our primary purposes are as follows:

Promotional Communications

fa111 may send you promotional emails or SMS notifications about bonuses, seasonal offers (such as Eid promotions or BPL cricket betting specials), and new game launches — but only if you have explicitly opted in to receiving such communications during registration or in your account settings. You may withdraw your consent and opt out of all marketing communications at any time by updating your notification preferences in your account settings or by emailing [email protected] with the subject line "Unsubscribe". Opting out of marketing will not affect our ability to send you essential transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts).

3 Data Sharing & Third Parties

fa111 does not sell, rent, or trade your personal data to third parties. We share data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Processors

To facilitate deposits and withdrawals, fa111 works with payment processors including the gateway partners of bKash, Nagad, Rocket, Upay, and the relevant Bangladeshi banks. When you initiate a transaction, your payment identifier and transaction amount are shared with the relevant processor solely for the purpose of completing that transaction. fa111 does not receive or store your full bKash PIN, bank account password, or any equivalent authentication credential.

3.2 Game Providers

The games available on fa111 are supplied by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game from one of these providers, a session token and anonymised player identifier are shared with the provider to initialise your game session. Full personal details such as your name, email address, or payment information are not passed to game providers.

3.3 Identity Verification Services

fa111 may use third-party identity verification services to assist with KYC checks. These services receive copies of the identification documents you submit and return a verification result. They are contractually prohibited from using your data for any purpose other than the verification service they provide to fa111.

3.4 Legal and Regulatory Disclosure

fa111 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required to do so by applicable law, court order, or in response to a lawful regulatory request. Where we are legally permitted to do so, we will notify you of any such disclosure request before complying with it.

3.5 Business Transfers

In the event that fa111 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified by email and by a prominent notice on the platform prior to any such transfer, and you will retain the right to request deletion of your data before the transfer is completed.

4 Cookies & Tracking

fa111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with the site. This section explains what types of cookies we use and how you can manage them.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You can control and delete cookies through your web browser settings. Most modern browsers (Chrome, Firefox, Safari, Opera Mini) allow you to block all third-party cookies, clear existing cookies, or set preferences on a site-by-site basis. Please be aware that disabling essential cookies will prevent you from logging in to your fa111 account. Detailed instructions for managing cookies in your specific browser are available through that browser's help documentation.

4.3 Local Storage and Session Storage

In addition to cookies, fa111 may use browser local storage and session storage to cache game assets, store temporary session data, and reduce page load times. This data is stored locally on your device and is not transmitted to fa111 servers independently of normal page requests. You can clear local and session storage through your browser's developer tools or privacy settings.

5 Data Retention

fa111 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law and regulatory obligations. The table below summarises our standard retention periods by data category.

Where retention is required solely for legal compliance purposes (rather than ongoing operational purposes), data is archived in a restricted-access environment and is not used for any active processing. Once the applicable retention period expires, data is securely deleted or irreversibly anonymised.

6 Your Data Rights

fa111 respects your rights over your personal data. Depending on applicable privacy legislation, you may be entitled to exercise some or all of the following rights in relation to the personal data we hold about you:

Right of Access

You have the right to request a copy of the personal data fa111 holds about you. We will provide this in a structured, commonly used format within 30 days of receiving a valid request. Requests should be submitted to [email protected] with the subject line "Data Access Request".

Right to Rectification

If you believe that any personal data fa111 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may update basic account details (such as your email address or mobile number) directly in your account settings. For corrections to KYC documents or other verified data, please contact our support team.

Right to Erasure

You may request that fa111 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that this right is not absolute: where we are required to retain data for legal compliance or fraud prevention purposes, we may not be able to fulfil an erasure request in full. We will clearly explain any such limitations when we respond to your request.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved. During any restriction period, we will continue to store your data but will not actively process it for any purpose other than storage and, where required, legal compliance.

Right to Data Portability

Where data processing is based on your consent or on a contract with you, you have the right to receive the personal data you have provided to fa111 in a structured, machine-readable format, and to transmit that data to another service provider where technically feasible.

Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes. To exercise this right, update your notification preferences in your account settings or email [email protected] with the subject line "Unsubscribe from Marketing". We will act on your request within 5 business days.

7 Data Security

fa111 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following key controls:

Technical Safeguards

• SSL/TLS Encryption: All data in transit between your browser or app and fa111 servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher). Our SSL certificate is maintained current at all times.
• Encrypted Storage: Sensitive data fields — including passwords (stored as salted cryptographic hashes), KYC document images, and payment identifiers — are encrypted at rest using AES-256 or equivalent standards.
• Access Controls: Access to systems that hold personal data is restricted to authorised fa111 personnel on a strict need-to-know basis. All staff with data access undergo security awareness training and are bound by confidentiality obligations.
• Intrusion Detection: fa111's infrastructure is monitored 24 hours a day for anomalous activity, with automated alerting and response procedures in place for suspected intrusion attempts.
• Regular Security Audits: The fa111 platform undergoes periodic security assessments, including vulnerability scanning and penetration testing, conducted by independent security professionals.

Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fa111 will notify affected players without undue delay — and in any event within 72 hours of becoming aware of the breach — by email to the address registered on your account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps fa111 has taken or plans to take to address the breach and mitigate its effects.

Your Role in Account Security

While fa111 takes all reasonable technical precautions to protect your data, you also play an important role in maintaining account security. We recommend that you:

• Use a strong, unique password for your fa111 account that you do not use for any other service.
• Never share your login credentials with any other person.
• Log out of your account when using a shared or public device.
• Immediately report any suspected unauthorised access to [email protected].
• Be alert to phishing attempts — fa111 will never ask for your password or full payment credentials via email, SMS, or live chat.

8 Policy Updates & Contact

Updates to This Policy

fa111 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page and in the hero section above.
• Display a prominent notice on the fa111.vip homepage for a period of at least 14 days following the change.
• Send an email notification to the address registered on your account, summarising the key changes.

Your continued use of the fa111 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and contact us to request account closure and data deletion.

How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way fa111 handles your personal data, please contact our support team:

• Email: [email protected] (subject: "Privacy Enquiry")
• Response time: Within 3 business days for general enquiries; within 30 days for formal data rights requests.
• Support hours: 24 hours a day, 7 days a week in Bangladesh Standard Time (BST, UTC+6).

fa111 is committed to resolving all privacy-related concerns promptly and transparently. If you are not satisfied with our response to a formal data rights request, you retain the right to escalate the matter through any available legal or regulatory channel in your jurisdiction.